Telcos seek govt nod to self-KYC of new customers


New Delhi: Telecom companies have reached out to the government to allow a self-KYC process for issuing new SIM cards and port phone numbers digitally with the Covid-19 induced lockdown leaving no options for a physical visit to a store for such services.

In a letter to the telecom secretary Anshu Prakash dated April 2, the Cellular Operators Association of India (COAI) has proposed an end-to-end digital method to process a connection/porting request.

After filling the required details on the operator’s website or app, the customer is required to capture live photo and PoI & PoA (proof of identification & prooft of address) with a Geo tag and time stamp water mark.


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