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Something went wrong, your device couldn’t connect error [Fix]


Whether using the new Surface Pro or any machine that runs Windows, sometimes you wish to connect with other devices. However, the device simply won’t connect, and errors keep showing up.

In most cases, this is related to driver issues, especially if the driver update isn’t working properly. This can lead to various issues with the device that you want to use. However, we made a list of solutions that might help you fix that problem.

How to fix Something went wrong, your device couldn’t connect error?

  1. Install the latest updates
  2. Reinstall your drivers
  3. Run the troubleshooter

1. Install the latest updates

The first step involves searching for updates. To check for updates, simply do the following:

  1. Click the Start button, and then go to Settings.
  2. Navigate to Update & Security.
    update and security device couln't connect
  3. Now click on Windows Update and select Check for updates.
    check for updates device can't connect
  4. If this works for you, proceed to connect your device.

Now you just need to connect your device:

  1. Go to Start and select Settings.
  2. Next, select Devices and click on Connected Devices.
  3. Click Add a device, and then click on the desired device.

If checking for updates doesn’t work, download the Windows Update Troubleshooter and open it. Next, follow the steps displayed to solve update related errors. It should be noted that the Update Troubleshooter works for Windows 7, 8 and 10.


2. Reinstall your drivers

This fix addresses compatibility issues that might arise from installing Windows Updates. Once you’ve uninstalled the faulty driver, try the newest version of it.

  1. Go to the Cortana search bar and type in devmgmt and press Enter.
  2. Select the driver that’s causing issues, then right-click on it and select Properties.
    uninstall device something went wrong
  3. Go to the Driver tab and select Uninstall Device.
  4. Restart your machine.

3. Run the troubleshooter

This step will allow you to detect any incompatible driver that’s preventing your system from connecting to the desired device.

  1. Access Control Panel, type in troubleshooting on the top right corner of Control Panel’s search bar.
  2. Next, click Troubleshooting from the list of results.
    troubleshooting device couldn't connect
  3. On the left pane, click on View All, and look for Hardware and devices.
  4. Right-click on it and choose Run as Administrator.
    hardware and devices device couln't connect
  5. A dialog box has appeared, now follow the onscreen instructions.

Alternatively, use the System File Checker or SFC to scan Windows files and restore them. For Windows 10 you should always first run the inbox Deployment Image Servicing and Management or DISM, and then the System File Checker.

For the DISM fix:

  1. Open a Command Prompt as Administrator and type dism.exe /Online /Cleanup-image /Restorehealth then press Enter.
  2. Wait for the operation to complete and close the Command Prompt.

For the SFC Fix:

  1. Open a Command Prompt as Administrator and type sfc /scannow then press Enter.
  2. Do not close the window until the process has been completed.

We hope these solutions helped. Do let us know in the comments below if you have your own solutions.

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Written by sortiwa

mosesmasoud@gmail.com